Frequently Asked Questions
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Getting Started
What do I need to get started (requirements)?
- Any computer with Windows XP, Vista and Mac operating system.
- One of the following: broadband, high-speed internet, cable internet, DSL, WiFi or WiMax
- Your present corded or cordless telephone
What is the difference between Magicjack and Skype?
- Magicjack is an easy-to-use device that allows you to use a regular telephone handset to make calls. Skype is a software program, and accessories must be purchase separately.
- Skype must be installed on your computer, whereas Magicjack's software runs automatically.
- Skype uses a peer-to-peer network, whereas Magicjack uses a dedicated telephone network.
- Cheaper! -No Monthly fees, No buying of Credits, Call 24/7!
What is the difference between Magicjack and traditional VOIP carriers like Vonage?
- many other VoIP carriers do not have dedicated telephone networks, and lease this service from other companies. This can result in higher costs and poorer reliability. Magicjack uses a dedicated telephone network.
- Magicjack comes with an easy-to-use device to allow you to use a regular telephone handset.
Do I need a headset to use Magicjack?
- No. You can use Magicjack with either a regular telephone handset, or with a headset. You can also use both, and switch between the two.
How is the call quality on Magicjack compared to a cell phone?
- Most users find the call quality of Magicjack to be superior to that of a cellular telephone, and to be comparable to a traditional telephone call.
Features
Tell me about Voicemail.
- Free voice mail is included in your Magicjack purchase.
Tell me what features come with my Magicjack.
- A phone number from one of many metropolitan areas around the U.S. that can receive free incoming calls from around the world.
- A license to use the Magicjack to call the US and Canada for Free.
- A USB optional extension cord.
| Does my computer need to be on for my voicemail to work? |
- No, your computer can be off, or your Magicjack unplugged, and users can still leave you voicemail.
What number or name will people see on their caller ID on a call from me?
- People that you call will see your ten-digit Magicjack telephone number on their call display.
Does Magicjack receive incoming calls as well?
- Yes. You get a regular ten-digit telephone number with Magicjack, and anyone in the world can call you.
Do I have Caller ID with Magicjack?
- Yes, Magicjack will display the caller ID of the person calling you, and other parties with caller ID will see your telephone number when you call them.
Do I have traditional dial tone with Magicjack?
- Yes, you will hear a traditional dial tone when you pickup your telephone handset, or using your computer headset
When a call comes in on my Magicjack line, will my phone ring?
- Yes, your telephone will ring as it normally does.
Accessories
Do I need a headset to use Magicjack?
- No. Magicjack can be used with a regular house phone, but you can also use a headset if you wish.
Are there any Bluetooth accessories available for Magicjack?
- Yes, you can use any Bluetooth headset that your computer recognizes as a sound device. Use the "Switch To Headset" option on the Magicjack menu.
(Please contact the manufacturer of your headset for technical support if necessary.)
Compatibility
Will Magicjack work on dialup internet service?
- No. Dial up internet service does not provide enough bandwidth for Magicjack.
- Magicjack uses approximately 150 kbps of bandwidth (both upload and download), so you will need at least an ISDN or "Lite" broadband connection.
What type of internet service do I need?
Any of the following:
Broadband, high-speed internet, cable internet, DSL, WiFi or WiMax
If I am on DSL, can I still use my computer?
- Yes. Magicjack will use only a portion of your bandwidth, so you can continue to use your computer and DSL connection.
| How many Magicjacks can I have with one broadband connection? |
- You can use several Magicjacks with one connection. It depends on the total bandwidth provided by your internet connection. Each Magicjack will use approximately 150 kbps of bandwidth during a call.
What kind of phones work with Magicjack?
- Any regular telephone handset that has an RJ-11 plug.
- You can use either an analog or digital phone.
Will Magicjack work on a Networked computer?
- Yes. Magicjack will work on a computer that is behind a router.
Can I use a speakerphone with Magicjack?
- Yes, you can use a speakerphone the same way you would with a traditional telephone.
Phone Numbers
Can I request a specific area code for my new Magicjack line?
- Yes. When you first plug in your Magicjack, you will be able to select your area code.
Will my new number be listed in directory assistance?
- No, it will not be.
Will my new number be listed in the telephone directory?
- No, it will not be.
Can I request that my new number be “unlisted”?
- No. However, your telephone number will not be listed in any directories.
Using your Magicjack
Can I work on my computer while I am using Magicjack?
- Yes, you can use your computer when Magicjack is plugged in, or during a call.;
Does my computer need to be on to make or receive calls?
- Yes, it does. You also need a working internet connection. Your computer does not need to be on for users to send you voicemail or for call forwarding, however.
- If you are interested in saving power, you turn off your monitor and hard drive using Windows control panel. You can also use the "Windows hardware profiles" system to selectively turn off devices (such as your CD-ROM) to minimize power usage.
Can a computer virus damage my Magicjack?
- Not likely. If a virus deleted your Magicjack software, you can go and download to restore your Magicjack
Does Magicjack work behind a firewall or NAT?
- Yes it does.
- You should make sure that your software firewall allows Magicjack to make outbound connections. Check the documentation provided by the vendor on how to do this.
